Shipping policy

1. SHIPPING LOCATIONS

We currently ship to:

International shipping is not available at this time.
(We can add it if you plan to expand.)

Orders are typically processed and dispatched within:

Estimated delivery timelines after dispatch:

Delivery timelines are approximate and may vary due to factors outside our control—weather, courier delays, festivals, or high-volume periods.

Once you place an order:

You will receive an Order Confirmation Email/WHATSAPP
Your order is packed, quality checked, and handed over to our shipping partner
After dispatch, you will receive a tracking link (Through Whatsapp)

.so you can monitor delivery progress

Orders placed on weekends or public holidays will be processed on the next working day.

Shipping fees (if applicable) will be visible at checkout before you complete your purchase.

Once your order is shipped, you will receive:

Tracking may take 12–24 hours to become active after dispatch.

Our courier partners will attempt delivery up to 2–3 times.

If delivery fails due to:

The package may be returned to us.
Re-delivery may require an additional shipping charge.

If your package appears tampered with, damaged, or opened:

We will arrange a replacement or resolution as per our Return & Refund Policy.

We are not liable for delays caused by:

If your shipment is significantly delayed, contact us and we will coordinate with the courier to resolve the issue.

For lost shipments, a full refund or replacement will be provided after courier investigation.

Customers are responsible for providing accurate:

The Blac is not responsible for delayed or failed deliveries caused by incorrect or incomplete addresses.

For shipping-related queries, contact:

The Blac.

For any assistance, our team is always within reach.
Message us on WhatsApp and we’ll guide you with clarity and priority.

Response Time: Usually within a few minutes.

Email: thejewelzofficials@gmail.com